REFUND POLICY ItsCards.com- Acrey Art (form IC-56)

Since most of our products are custom ordered and are print-on-demand, there are no refunds and all sales are final.

Damaged or Defective Product
If by chance you should receive a damaged or defective product, Acrey Art will exchange the defective product free of charge within thirty days of purchase. Before returning a damaged or defective product, you must first send an e-mail or letter via regular mail stating the problem with the product in order to obtain an exchange return number. Product that is returned without an exchange return number enclosed will not be replaced under any circumstances. After issuing you an exchange return number, we will promptly exchange your damaged product.

Shipping Damage
On orders where you paid for shipping: if your product is damaged during shipping, please contact the shipping carrier for required procedures. Since we have no control of the product once it is shipped we encourage you to obtain shipping insurance. We are not responsible for shipping damaged on your orders if you do not purchase shipping insurance.

If we provide FREE shipping: if your product is damaged during shipping, we will replace the damaged item or refund you purchase price with the decision being at our sole discretion. You must first send an e-mail or letter via regular mail stating the problem with the shipping/product in order to obtain an exchange return number. Product that is returned without an exchange return number enclosed will not be replaced under any circumstances. After issuing you an exchange return number, we will promptly exchange your damaged product.

For questions about our refund policy, you may contact us at office@itscards.com
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